PPG will be recognized as a leader in the services we provide to our customers. Our team of professionals will strive for perfection in all aspects of the service we provide on a daily basis to ensure that our customers are always receiving what they request.
Zero defects is a way of thinking and doing that reinforces the notion that defects are not acceptable, and that everyone should “do things right the first time”. The idea here is that with a philosophy of zero defects, you can increase profits both by eliminating the cost of failure and increasing revenues through increased customer satisfaction. “Zero defects” is referred to as a philosophy, a mentality or a movement. It’s not a program, nor does it have distinct steps to follow or rules to abide by. This is perhaps why zero defects can be so effective, because it means it’s adaptable to any situation, business, profession or industry.
Commitment ignites action. To commit is to pledge yourself to a certain purpose or line of conduct. It also means practicing your beliefs consistently. There are, therefore, two fundamental conditions for commitment. The first is having a sound set of beliefs. There is an old saying that goes, “Stand for something or you’ll fall for anything.” The second is faithful adherence to those beliefs with your behavior. Possibly the best description of commitment is “persistence with a purpose”.
LIAISON CUSTOMER REPRESENTATIVE
Our PPG’s representatives have established professional working relations with the manufacturers’ personnel. An environment exists where trust and credibility are promoted and shared with the supplier.
PPG’s on-site representation not only allows you to more effectively service your customers, but it drastically off-sets the high costs associated to meeting the demands imposed on suppliers by manufacturers.
Below are some of the ways in which our Field Quality (PPG) Representatives can benefit your company:
• Support for new programs and platforms.
• Quality support at your product’s point of use.
• Daily interaction with plant quality, reliability, supervisory, and line personnel.
• Address customer concerns before they become quality issues.
• 24/7 support allows immediate response to quality concerns.
• Optimize time and effectiveness of factory quality liaisons.
• Complete quality support can be provided by PPG’s Operations Team at all customer locations.
• Coordinate, assist and report on Part Trial Runs, engineering changes, and PPAPs.
• Monitor, negotiate and coordinate scrap claims and their disposition.
• On-site investigation and fault analysis of non-conforming material.
When quality issues arise, you have very little time to address the issues before they affect your customer.
In most cases, when your customer is affected with non-conforming material, several measures must be taken to protect them from any further disruption to their operation. This can ultimately prove to be extremely costly and cumbersome to your operation.
Segregating and isolating non-conforming material on-site or off-site.
Certification of components prior to release to your customer. Includes CSI, CSII, GP-12 and other levels of inspection and auditing.
Revising and modifying components as per engineering direction. (TWO & TWO)
Part Trial Run Support, part run @ rates, equipment run offs, studies, data compilation.
SUPPLY CHAIN MANAGEMENT
Our way of taking care of our Customers!
What is supply chain management? Supply chain management (SCM) is the combination of art and science that goes into improving the way your company finds the raw components it needs to make a product or service and deliver it to customers. The following are five basic components of SCM.
This is the strategic portion of SCM. Companies need a strategy for managing all the resources that go toward meeting customer demand for their product or service. A big piece of SCM planning is developing a set of metrics to monitor the supply chain so that it is efficient, costs less and delivers high quality and value to customers.
Next, companies must choose suppliers to deliver the goods and services they need to create their product. Therefore, supply chain managers must develop a set of pricing, delivery and payment processes with suppliers and create metrics for monitoring and improving the relationships. And then, SCM managers can put together processes for managing their goods and services inventory, including receiving and verifying shipments, transferring them to the manufacturing facilities and authorizing supplier payments.
This is the manufacturing step. Supply chain managers schedule the activities necessary for production, testing, packaging and preparation for delivery. This is the most metric-intensive portion of the supply chain-one where companies are able to measure quality levels, production output and worker productivity.
This is the part that many SCM insiders refer to as logistics, where companies coordinate the receipt of orders from customers, develop a network of warehouses, pick carriers to get products to customers and set up an invoicing system to receive payments.
This can be a problematic part of the supply chain for many companies. Supply chain planners have to create a responsive and flexible network for receiving defective and excess products back from their customers and supporting customers who have problems with delivered products.
PPG offers available Warehousing space. We have up to 1,000,000 square feet available with Warehouse Management System (WMS) capabilities. Warehousing space is available worldwide.
Here at PPG, we understand how important it is to control inventory. Our seasoned, professional staff along with state of the art inventory and warehouse management system tracks inventory from our vendor sources, through our warehouses all the way to delivery with you the consumer.
PICK AND PACK
PPG specializes in supply chain management solutions. We can take small to large quantities of product from trucks loads to train loads, disassemble, pick relevant components for each destination or production process and then re-pack to consumer specifications. As a value added service, we include obtaining fair rate shipping as well as expediting deliveries where needed.
Using state of the art electronic and mechanical error detection during light assembly and sequencing we can produce top quality parts delivered to the right place every time. It’s value added services like these that allow PPG to excel as the supply chain management solution of choice.
Let PPG alleviate all of your transportation and logistic worries. Our private fleet combined with partnerships and contracts with leading TL and LTL carriers nationwide, allow us to seamless address and manage your supply, transport and traffic control needs anywhere in North America.